Live Web Event: Improving Health Service Quality through Health Partnerships
2nd December 2020
The institutional health partnership (IHP) approach has emerged as a successful means of global collaboration between health institutions in developing and developed countries. The power of partnerships working together has had a positive impact on health care services. Besides supporting essential services, delivering quality health care is essential to achieve universal health coverage (UHC), and it is crucial to build trust in health services among populations.
The shared practices and experiences of partnerships are a source of great learning for those undertaking similar collaborations. In this two-hour live web event, the WHO set the scene by providing an overview of the seven characteristics of quality of health services. Afterwards, we explored the inner workings of stand-out health partnerships operating in different contexts, driven by the common goal of improving quality of healthcare services.
Our speakers covered the following:
- WHO set the frame:
- Quality: A precondition for universal health coverage – The seven aspects of quality.
- The Twinning Partnerships for Improvement Initiative (TPI): The institutional health partnership approach and how it contributes to healthcare quality improvement and universal health coverage. Click here for more information about the TPI of the WHO.
- ESTHER Germany/ Regional Program University and Hospital Partnerships in Africa: Key achievements in patient safety. Featuring the health partnership between University Medical Centre Hamburg Eppendorf (UKE) in Germany, and College of Medicine at the University of Malawi Blantyre in Malawi. Click here for more information about this partnership.
- King’s Global Health Partnerships (KGHP): Experiences of KGHP in using quality improvement approaches in partnerships between the UK National Health Service (NHS), King’s College London and partners in Zambia, Sierra Leone and the Democratic Republic of Congo. Click here for more information about KGHP.
- Ranas & Gonoshasthaya Kendra (The People’s Health Centre, Bangladesh) supported by ESTHER Switzerland: Lessons and challenges encountered by the start-up partnership between Switzerland and Bangladesh in terms of data collection within the area of behaviour change for Water, Sanitation and Hygiene (WASH). Click here for more information about ESTHER Switzerland.
- The Mayo General Hospital, Ireland -Londiani District Hospital, Kenya health partnership: Mutual learning and benefit through partnership between Ireland and Kenya to improve hospital and community health services. Click here for more information about this partnership.
- The Twinning Partnership for Improvement between Timor-Leste and Macao SAR China: The learning that can be harnessed as a result of the experience of partnerships to ensure the sustainability and roll-out of actions to the wider system.
The Twinning Partnerships for Improvement Initiative (TPI) of the World Health Organization (WHO) – THET Partnerships for Global Health – ESTHER Germany – ESTHER Switzerland – ESTHER Ireland – ESTHER Alliance for Global Health Partnerships.
Keynote Speaker: Dr Shams Syed, Quality Team Lead at World Health Organization
Dr Shams Syed is the Quality Team Lead within the Department of Integrated Health Services in the UHC & Life Course Division at WHO Headquarters. He currently directly oversees the WHO national quality policy and strategy initiative as well as WHO technical work on quality in fragile, conflict affected and vulnerable settings. Dr Syed also oversees WHO work on twinning partnerships for improvement and has led WHO work in this arena since 2009. His WHO career has provided an opportunity to work directly with over 30 countries across the world. He has an academic interest in reverse innovation in global health systems and maintains teaching roles in his spare time, including at Johns Hopkins. In addition, he is currently coordinating design efforts related to the COVID:19 Health Services Learning Hub at WHO.
Dr Kirstin Grosse Frie, Advisor, Regional Programme “University and Hospital Partnerships in Africa” at GIZ, Germany
Dr Kirstin Grosse Frie is the Advisor of the Regional Programme “University and Hospital Partnerships in Africa” at GIZ. She provides technical and organisational support to the partnership projects between German and African university and teaching hospitals. Her focus is on monitoring and evaluation and networking with relevant national and international partners and stakeholders to ensure sustainability and spill-over effects of the projects and especially the IT solutions that they develop. She also coordinates the identification and implementation of the partnership projects and their collaboration with the private sector and monitors and evaluates their success. Since she has been involved in interdisciplinary health projects worldwide, her focus is on bringing together international partners and stakeholders from different sectors and with different interests to create and implement innovative projects.
Dr Tamara J. Phiri, Clinical Lecturer in Internal Medicine, College of Medicine, University of Malawi, Malawi
Dr Tamara J. Phiri is a Clinical Lecturer in Internal Medicine, College of Medicine, University of Malawi. She is a dedicated physician, leader and clinical educator. Since July 2020, she works as a Clinical Lead for the Queen Elizabeth Central Hospital COVID-19 Inpatient Care Service. Besides, she is the Deputy Head (Clinical) Internal Medicine Department at the Malawi Ministry of Health and the president of Malawi College of Physicians. Dr Tamara has a vast interest in Non-commuincable Diseases (NCDS) research; she has many publications in the NCDs area and currently working on more studies with a focus on diabetes and rheumatic fever.
Dr. Benno Kreuels, Consultant in Tropical Medicine, University Medical Centre Hamburg-Eppendorf, Germany
Dr Benno Kreuels, Consultant in Tropical Medicine, University Medical Centre Hamburg-Eppendorf, Division for Tropical. Besides, he is currently Head of the Collaboration between the University of Hamburg and the College of Medicine to improve patient safety by the introduction of Point-of-Care Ultrasound into routine medical care. He has over ten years of experience and over 50 publications in the area of infectious diseases. Previously, he worked as Co-Investigator of the Project Malaria Co-infections (German Centre of Infectious Disease Research, DZIF) and a study on viral infections as a cause of fever in Africa (Clinical leave stipend from the German Centre of Infectious Disease Research, DZIF).
Laura Semple – NHS Engagement Lead, King’s Global Health Partnerships, United Kingdom
Laura Semple – NHS Engagement Lead, King’s Global Health Partnerships.Laura brings a range of operational and strategic management experience from the NHS and was the first healthcare manager to volunteer long-term with the King’s Sierra Leone Partnership in Freetown in 2016 (www.kcl.ac.uk/kghp). Laura worked alongside Sierra Leonean colleagues to establish a new patient record system and set up quality improvement work in malaria treatment and medicines safety. Subsequently she created the role of NHS Engagement Lead for King’s Global Health Partnerships at King’s College London where she worked directly with NHS Executive colleagues to deliver an exciting new approach to global health volunteering. Laura also led a major programme on hospital leadership capacity building across the 4 King’s global partner countries of Sierra Leone, Somaliland, Zambia and DR Congo.
Laura’s TEDx talk: The health system as an orchestra – healthcare from London to Sierra Leone (London School of Hygiene and Tropical Medicine – on youtube here under her maiden name Laura Spratling)
Dr Misa Funjika Mulamba, Medical Doctor, Ministry of Health, Zambia
Dr Misa Funjika Mulamba is a medical doctor currently working for the Ministry of Health, Zambia and based at Ndola teaching hospital. She is an ophthalmologist and the current head of clinical care at the hospital and chairs the Quality improvement committee at the hospital which is striving to improve patient outcomes. She has experience from both the clinical and management side. She takes part in outreach activities to provide medical care to vulnerable communities around Ndola.
Dr. Silvie Palacios Kraemer, Behaviour Change Expert, Ranas Ltd, Switzerland
Dr Silvie Palacios Kraemer is an expert in behaviour change and has managed various humanitarian aid and international collaboration projects in a variety of topics since 2006. Her main fields of work are behaviour change, evaluation, monitoring, participation and (environmental) education. She has worked for organizations like SDC, the World Bank and the Red Cross, giving her more than 14 years of experience working in behaviour change.
Dr. med Manzur Kadir Ahmed, Coordinator (CEO), Gonoshasthaya Kendra – GK Bangladesh (The People's Health Centre), Bangladesh
Dr Ahmed is the Chief of the GK and its primary to tertiary level health care programs. He is an experienced postgraduate (MPH) senior-level physician with expertise in community-based hospital and public health intervention operation and management in different environments and emergency crisis. He also oversees the WASH programs in GK health care facilities and other institutions. He is an Associate Professor in medical and public health training at the Gono University and GK Medical College.
Dr Meabh Ni Bhuinneain, Consultant Obstetrician & Gynaecologist at Mayo University Hospital, Ireland
Meabh Ni Bhuinneain is a Consultant Obstetrician & Gynaecologist in Mayo University Hospital, Ireland since 2001. [MB MSc (Public Health) FRCOG FRCPI]. She holds dual specialist registration in Obstetrics/Gynaecology & General Practice following training in Ireland and Melbourne. She was National Specialty Director for Basic Specialist Training in Obstetrics/Gynaecology at the RCPI from 2015-2020 and since 2016 is Dean of Medical Education, Mayo Medical Academy, NUI Galway, Ireland. She has volunteered with Brighter Communities in Kenya since 2005 on rural maternal survival interventions at both community and health facility level. With Brighter Communities and the management teams of Londiani Sub-County and Mayo University Hospitals, she has led their partnership development since inception in 2007 to date.
Annah Chelangat Soi, Registered Nurse and Midwife, Londiani Sub County Hospital, Kenya
Annah Chelangat Soi is a registered Nurse and Midwife. She joined Londiani Sub County Hospital as the Nursing Officer in charge of Mother and Child Health/Family planning. She became the Nursing Officer in Charge of Londiani Sub County Hospital in 2004. In 2016 she become the Assistance Chief Nursing Officer in Kericho County until her retirement at the end of last year. Annah has been involved in the hospital link project since its inception and travelling to Ireland in 2014 on an exchange visit to Mayo University Hospital. She is passionate about maternal, neonatal and child health. She is a Board Member of Brighter Communities Worldwide in Kenya since 2018.
Melissa Kleine-Bingham, Lead Coordinator, The Twinning Partnership for Improvement between Macau SAR Health Bureau and Timor-Leste Cabinet of Quality Assurance in Health
Melissa Kleine-Bingham, RN MPH has been leading on the coordination for the Twinning Partnership for Improvement between Macau SAR Health Bureau and Timor-Leste Cabinet of Quality Assurance in Health and is currently on the ground in Timor-Leste supporting the COVID-19 response. She specializes in improving health service quality through infection prevention and control and water sanitation and hygiene and has been consulting with WHO since 2014. Melissa has worked in international health since 2010. Prior to her 10+ years in international health, she was working as a critical care RN in her home country, USA.
David Weakliam, Global Health Programme Director in the Health Service Executive in Ireland
Global Health Programme Director in the Health Service Executive in Ireland. David is a leader and advocate on global health issues in Ireland and internationally. He has worked since 1988 in global health, including twelve years leading and managing health programmes in Sudan, Liberia, Nepal, Ghana and DRC. He currently manages collaboration programmes between the Irish health service and health services in Mozambique, Ethiopia, Sudan and Zambia. He represents Ireland on the Board of the ESTHER Alliance for Global Health Partnerships.
Claudia Aguirre, ESTHER Alliance Chairperson & the Head of Regional Program University and Hospital Partnerships in Africa at GIZ
Claudia Aguirre, ESTHER Alliance Chairperson & the Head of Regional Program University and Hospital Partnerships in Africa at GIZ. Specialized in international health with relevant experience in diverse organisations (consultants, NGOS, donors and the UN) and continents (including Europe, Africa, Asia and the Americas) managing health interventions.